Complete Tablet Solutions Ltd and its affiliated companies (collectively, “CTS”) warrants the products (aka “Products”) against defects in manufacturing, material, or workmanship under normal use and service for their applicable Warranty Periods, subject to conditions contained in this limited warranty. This Limited Warranty will apply only to Products purchased from an CTS or an authorized dealer that is subject to and follows CTS’s quality control guidelines, unless otherwise prohibited by law.


The following warranty periods apply to the Products (each, a “Warranty Period”):
Product Type & Warranty Type as Listed Below:

  • CTS Immunity Case (Case Only)
    One (1) year from the original date of purchase of the Product by a customer from CTS or an authorized dealer
  • CTS Immunity Case (Case with Coverage*)
    Lifetime of the Product, which is the same as the number of years of the contracted Coverage period from the original date of purchase of the Product by a customer from CTS or an authorized dealer
  • CTS Mobile Accessories
    Lifetime of the Product, which is two (2) years from the original date of purchase of the Product by a customer from CTS or an authorized dealer

* Coverage provides extension of manufacturers warranty and $0 deductible repair or replacement for broken or failed devices. Common terms of coverage are 24- and 36-month terms; other terms may be available.


Manufacturing, material or workmanship defects regarding any Product must be submitted as a valid claim to CTS and will be honored for up to sixty (60) calendar days after the expiration of the applicable Warranty Period. CTS will, in its discretion: (1) repair the Product using new or refurbished parts; (2) replace the Product with a new or refurbished Product. For purposes of this Limited Warranty, “refurbished” means a product or part that has been substantially returned to its original specifications; (3) replace the Product with a Product that is the same or of a similar style to the Product customer returned to CTS under this Limited Warranty or a substitute equivalent to customer’s original purchased Product that may not be of like kind (depending on availability); or (4) refund the original purchase amount.


Other than the remedies expressly set forth herein or to the extent restricted or prohibited by applicable law, the entire risk to the product performance lies with the customer. Additionally, this Limited Warranty does not, under any circumstances, cover defects resulting from: normal wear and tear or otherwise due to the normal aging, cosmetic damage, including but not limited to scratches, dents and related damage. Any applicable consumer protection law or regulation provided in any state, province or country of purchase or residence, the benefits to customer under this limited warranty are in addition to other rights and remedies of customer under such laws or regulations. Such benefits may include additional warranties or rights relating to the performance of the product and remedies applicable in the event of a defect. Interpretation of this limited warranty will be under the laws or regulations that apply to customer in any such state, province or country and any provision of this limited warranty that conflicts with any such customer rights or benefits is not applicable to customers covered by such law or regulation, so the exclusions and limitations. Set out in this limited warranty may not apply, or may nor fully apply, to customer.


Each product is provided solely on an “as is” basis and CTS makes no other warranties of any kind. To the maximum extent permitted by applicable law, CTS specifically disclaims and excludes all other warranties, whether express, implied or statutory, including, without limitation, any implied warranties or non-infringement, quiet enjoyment, merchantability or fitness for a particular purpose. If such disclaimer of any implied warranty is not permitted by law, the duration of such implied warranty is limited to the duration of the warranty period applicable to the product as set forth above. Some states, provinces and countries do not allow limitations on how long an implied warranty lasts so the above limitation may not apply to customer. If applicable law specifies a minimum warranty period that is longer than the applicable warranty period set forth in this limited warranty, then the applicable warranty period for products subject to such applicable law will be conformed to the minimum period so required. This limited warranty gives customer specific legal rights and customer may also have other rights which vary from state to state and province to province and from country to country.


In no event, under any cause of action or theory of liability, will CTS, its’ distributors or suppliers be liable to customer of any third party for any indirect incidental, consequential, special, exemplary or punitive damages, of any nature whatsoever, arising out of the us of or inability to use any product, including, without limitation, property damage, loss of value of the product or any third party products that are used in or with the product, or loss of use of the product or any third party products that are used in or with the product, even if CTS has been advised of the possibility of such damages. Without limiting the foregoing, customer understands and agrees that CTS has no liability for any damage or destruction to consumer electronics devices or other personal property that are contained inside or outside products, including, without limitation, laptops, smartphones, cellular phones or any other handheld devices, or any loss of data contained in the foregoing devices. Notwithstanding any damages that customer might incur for any reason whatsoever (including, without limitation, all damages referenced herein and all dirt or general damages in contract, tort (including negligence) or otherwise), the entire aggregate liability of CTS and any of its’ distributors and/or suppliers will be limited to the amount actually paid by the customer for any product giving rise to liability. Some states, provinces and countries do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to customer. The limitations of liability set forth above will apply tot he maximum extent permitted under applicable law.


To submit a warranty claim, contact service@ompletetablet.com or call 1-866-780-7480. Any warranty claims must be made by customer no later than sixty (60) calendar days after the expiration of the applicable Warranty Period. We may ask you to send us a photograph of your Product to validate the claim and, in some cases, we may ask that you return the product to CTS for inspection. CTS reserves the right to charge a shipping and handling fee in connection with the evaluation and fulfillment of any warranty claim.

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