Covered items
- Accidental Damage – Drops, falls, spills, and other unexpected events.
- Mechanical Failure – Device failure during normal use.
- Manufacturer’s Defect – A unintended defect caused by the manufacturing process.
- Power Surge – Failure resulting from a surge in electricity to the device.
- Parts & Labor – Plan covers all parts and labor of covered repairs.
- No Deductibles or Service Fees – $0 Deductible
- No Lemon Guarantee – If the same component fails more than 3 times on a covered device, we’ll replace it
- Coverage up to the full replacement value of the device
- If the case fails we will replace it for free
Repair Options
- Carry-In Service – Leverage Our Authorized Service Network of retail repair centers.
- Advanced Exchange Available on select devices (Sold separately)
- Depot Repair – CTS will provide shipping labels for depot repair shipments.
- Self-Servicing* – Safeware will reimburse you for costs associates with covered repairs.
*Valid service agreement required
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