Uptime Services

Maximize your Uptime

CTS customers realize low TCO and maximized uptime from their mobility programs. Ongoing support is one way that we help ensure long-term program viability. We can assist with employee adoption of new apps, making users comfortable using new devices and with keeping your technology in good repair. CTS Uptime Services are customized to meet your unique requirements.

Overnight Advance Replacement

When a device fails in the field and you must wait while the device gets shipped away for repair, gets fixed, and finally shipped back to the user, it can have a devastating impact on your business. CTS Overnight Advanced Replacement assists our customers to achieve maximum productivity and uptime. In case of a non-functional device, CTS is notified and ships a replacement device, already profiled with your master image, overnight to the customer. They then affix the shipping label we provide to the non-functional device and send it to CTS for repair and return to service.

24/7/365

CTS provides technical support for some of the country’s largest users of mobile technology. CTS designs custom help desk services to any support level you choose. From first call ticketing to level 3 support 24/7/365, CTS develops a help desk strategy and infrastructure that is custom to your requirements. Mobile support and remote trouble-shooting are also options.

Break / Fix Services

In cases where traditional depot level repair is appropriate, CTS can assist there as well. As an authorized service center for companies such as Apple®, CTS has the processes, parts, and personnel to get your device user ready and back in the field in a minimum amount of time.

Ask CTS about having your out-of-service devices repaired

Extended Warranty and Accidental Damage Protection

Protect your organization from costly repairs with Extended Warranty and Accidental Damage Protection policies. Available coverages include Accidental Damage, Mechanical Failure, Manufacturer’s Defect, Theft, Burglary & Robbery, Fire, Flood & Vandalism and Power Surge.

Technical Support Services

Technical Support Services are unique to each customer. You decide how much support you need and when you need it. Whether it’s 8/5/5, or 24/7/365 or any combination in between, CTS’s enterprise class technicians are at your service. They are available on a turn-key or a la carte basis and will be customized to meet your requirements. This broad category of services includes, but is not limited to:

Phone support
Remote support of equipment
Remote monitoring
Accidental damage protection
Extended warranty
Patch management & distribution

Mobile support management
Break/fix repair
Overnight advance replacement
Reporting
Training