CTS provides technical support for some of the country’s largest users of mobile technology. CTS designs custom help desk services to any support level you choose. From first call ticketing to level 3 support 24/7/365, CTS develops a help desk strategy and infrastructure that is custom to your requirements. Mobile support and remote trouble-shooting are also options.
In cases where traditional depot level repair is appropriate, CTS can assist there as well. As an authorized service center for companies such as Apple®, CTS has the processes, parts, and personnel to get your device user ready and back in the field in a minimum amount of time.
Protect your organization from costly repairs with Extended Warranty and Accidental Damage Protection policies. Available coverages include Accidental Damage, Mechanical Failure, Manufacturer’s Defect, Theft, Burglary & Robbery, Fire, Flood & Vandalism and Power Surge.
Technical Support Services are unique to each customer. You decide how much support you need and when you need it. Whether it’s 8/5/5, or 24/7/365 or any combination in between, CTS’s enterprise class technicians are at your service. They are available on a turn-key or a la carte basis and will be customized to meet your requirements. This broad category of services includes, but is not limited to:
Phone support
Remote support of equipment
Remote monitoring
Accidental damage protection
Extended warranty
Patch management & distribution
Mobile support management
Break/fix repair
Overnight advance replacement
Reporting
Training
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